Privacy Policy

Effective Date: September 1, 2024

Welcome to AlpineX LLM Inference (the "Service"), an API-based platform provided by AlpineX Labs and its affiliates ("AlpineX," "we," "our," or "us").

This Privacy Policy describes the personal data handling practices of AlpineX, as a data controller, with respect to users of the Service. "You" or "User" as used in this Privacy Policy means individual users and the authorized personnel and representatives of any legal entity.

1. Personal Data We Collect or Process

User-Generated Content

No Storage of Content: We do not store any user-generated content ("User Content") or the responses generated by the models ("Model Responses") through the Service.

Usage Data

User Metrics: To operate and improve the Service, we collect certain usage metrics such as API call frequency, request types, and error logs.

Technical Information: We may collect technical information such as your IP address, browser type, operating system, and device identifiers.

Cookies and Similar Technologies

Cookies: We use cookies and similar tracking technologies to enhance your experience. You may choose to disable cookies through your browser settings, but this may affect the functionality of the Service.

Third-Party Analytics

Analytics Tools: We use third-party analytics tools like Google Analytics to understand how users interact with the Service. These tools may collect information sent by your browser as part of a web page request, including cookies and your IP address.

Social Media and Third-Party Platforms

Social Media Interaction: If you interact with our social media pages or use social media features (e.g., "Like" buttons), the social media platforms may collect information about you. Your interactions are governed by the privacy policies of those platforms.

Children's Privacy

No Use by Minors: The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are under 18, please do not use the Service.

2. How We Use the Data

We use the personal data we collect to:

Provide and Improve the Service: Operate, maintain, and enhance the Service, including monitoring and analyzing usage and trends.

Communicate with You: Respond to your inquiries, provide customer support, and send administrative information.

Ensure Security: Detect, prevent, and address technical issues and security breaches.

Comply with Legal Obligations: Fulfill legal obligations and respond to lawful requests from public authorities.

3. With Whom We Share Personal Data

Third-Party Service Providers

GPU Providers: We utilize third-party GPU providers and other service providers to process User Content and Model Responses. These third parties may have access to your data as necessary to perform their services. While we require such providers to maintain appropriate security measures, we cannot control their actions and cannot guarantee absolute confidentiality of your data when accessed by these providers.

Analytics and Marketing: We may share usage data with third-party analytics providers to help us understand and improve the Service.

Legal Compliance and Protection

Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights: We may disclose your information to protect and defend the rights or property of AlpineX, prevent wrongdoing, or protect the personal safety of users.

Business Transfers

Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction.

Aggregated and De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose.

4. Legal Basis for Processing the Data

We rely on the following legal grounds to process your personal information:

Consent: Where required by law, we process your personal data based on your consent. You may withdraw your consent at any time.

Legitimate Interests: We process your data to fulfill our legitimate interests, such as improving the Service, provided that such processing does not outweigh your rights and freedoms.

Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Compliance with Legal Obligations: We process your personal data to comply with applicable laws and regulations.

5. Storage and Protection of Your Personal Data

Data Security

Security Measures: We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, alteration, or disclosure.

No Absolute Security: While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

Retention Period: We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Deletion of Data: Since we do not store User Content or Model Responses, such data is deleted immediately after processing.

6. Your Rights, Choices, and Disclosures

General Rights

Access and Correction: You may request access to or correction of your personal data by contacting us at [contact email].

Deletion: You may request the deletion of your personal data, subject to our legal obligations.

Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in those communications or by contacting us.

Cookies

Cookie Management: You may disable cookies through your browser settings, but doing so may affect the functionality of the Service.

European Privacy Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: Obtain confirmation as to whether or not your personal data is being processed.

Right to Rectification: Request correction of inaccurate personal data.

Right to Erasure: Request deletion of your personal data under certain circumstances.

Right to Restrict Processing: Request restriction of processing under certain conditions.

Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

Right to Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws.

California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.

Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.

Right to Opt-Out: Opt-out of the sale of your personal information. Note: We do not sell personal information.

Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, please contact us at [contact email].

7. Users Outside the United States

International Data Transfers

Data Processing Location: The Service is operated from facilities within the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States.

Adequacy Decisions: The United States may not have the same data protection laws as your jurisdiction. By using the Service, you consent to the transfer of your information to the United States.

8. Links to Other Sites

The Service may contain links to third-party websites or services that are not owned or controlled by AlpineX. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

9. Privacy Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.

Material Changes: If we make material changes, we will notify you via email or a prominent notice on the Service prior to the change becoming effective.

Continued Use: Your continued use of the Service after any changes to this Privacy Policy indicates your agreement with the terms of the revised Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@alpinex.ai

Address: 134 N 4th St, Brooklyn, NY 11249

By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.